"Wherefore, my beloved brethren, let every man be swift to hear, slow to speak, slow to wrath:" James 1:19
It has been said "if the only tool you have is a hammer, you tend to see every problem as a nail." Face it, because of our strong personalities some of us are inclined to use a hammer when something gentler will do. If that is your problem, try using the following T's:
(1) Total Picture. A middle- aged man walked into a store "Do you have anything to cure hiccups?" The pharmacist slapped him across the face. "Hey! What's the idea?" said the man. The pharmacist smiled, "Well, you don't have the hiccups any more, do you?" "I never did" replied the man. "I wanted something to cure my wife, she's out in the car." Do you come to conclusions before the problem has been laid out before you? Slow yourself down; you'll be more likely to respond appropriately.
(2) Timing. If the parent doesn't get the injured child to the hospital quickly enough, her life might be lost; and if you don't apologize when you've wronged someone, the relationship could be lost. When you act, is as important as taking the right action. Also knowing when not to act. It has been observed "the art of conversation is not only to say the right thing in the right place, but to leave unsaid the wrong thing at the tempting moment."
(3) Temperature. As tempers flare, we drop bombs when a slingshot would do. In general if the reaction is worse than the action, the problem usually increases and if the reaction is less than the action, the problem usually decreases. So let's try to be more gentle.